TERMS & CONDITIONS
What is the advice for therapy treatments?
Before coming for your therapy, please do not eat beforehand (up to an hour before is advised). Also please do not consume alcohol for 24hours before/after your appointment. You are advised to wear/bring loose, comfortable clothes. We request you to be considerate and come freshly showered for hygiene purposes.
It is advisable to bring a head scarf or hat to cover your head to avoid getting cold (you will have oil in the hair), this is especially applicable in the colder months.
You will generally be feeling very relaxed afterwards, so you will most likely choose to plan the rest of your day not over-doing things, or maybe just to have a bit of quiet time afterwards.
switch off your mobile device when entering the clinic for your therapy.
Please do not wear jewellery when coming for your therapy or bring any jewellery or excess items with you or if you do please put it away safely in your bag and take it with you when you leave.
We do not take any responsibility for lost/misplaced items left at the clinic.
Your treatment booking time is inclusive of changing & rest time.
It is really important that you are on time for your appointment as any missed therapy time can not be made up due to our ongoing appointment schedule. It is a good idea to arrive ten minutes early for your appointment if you are coming for the first time.
YOUR TREATMENT WITH US
Ayurveda is well established & developed science which works perfectly well with a high success record when adhered to. We ask you to understand that ultimately you have to take responsibility for your own health and follow all principles and advice for the best outcome of treatment.
Please bear in mind, some chronic imbalances (or disorders) take substantially longer than others to show signs of improvement. Sometimes, it is also the case that it might be a several weeks before you are feeling better. You may also feel some effects after therapy treatments, this is dependent on the level of the imbalance we are treating. Herbal medicine is not considered a quick fix, but it is without serious side effects and will not lead to any other ailment or disorder. We ask you to stick with the treatment/herbs for the recommended period (minimum of six weeks) and remain positive for a good outcome (this is a very important part of the treatment). We want you to get better and be in a better place, so please we do ask that you do not not mix Ayurveda with any other alternative treatment or diet without checking with us first. Any interuption to your program can deter from the healing process, therefore please be regular and on time for your sessions and avoid booking any vacation during the stetch of your treatment plan.
There is a lot of love, compassion and genuine care going into your treatment which we are offering with our full hearts, precious time & knowledge. All oils/herbs, products etc are ordered and prepared specifically for you and are charged at the minimum recommended retail price set by the provider. There is no profit made out of the sale of medicines.
We operate a 24hours cancellation Policy. Refunds of payments and deposits and are permitted provided that the correct cancellation notice period is given. To do this please telephone or email us. (This applies to single appointments only and not to courses. Courses are fully refundable if tthe first session has not commenced and the correct notice period of 24hrs has been given).
Late Arrival/No Show
Please arrive 5mins early for your appointment. If you arrive late, we may not be able to accommodate your full appointment time. Any last minute changes to appointments will only be honoured if the time is available and other patients are not inconvenienced. If you are going to be very late (more than 15minutes), please telephone us to let us know and we will check if we are still able to accommodate you. If you are very late your appointment slot may need to be rescheduled due to existing booking commitment.
We try our best to accommodate everyone. However, in rare cases we may require to reschedule your appointment due to a therapist not being available. In this case, we will endeavour to notify you as soon as possible and another appointment will be offered to you.
All courses require pre-payment upon booking and are valid for up to three months from date of commencement. It is not our policy to offer any refund or part-refund for any course that has already commenced. Any course not completed cannot be refunded or part-taken at a later date beyond the initial three months period. For any reason you are unable to start your course on the date agreed, please inform us as soon as possible and we will reschedule your start date. Please discuss any holidays/commitments/retreats or planned surgery/hospital treatment with us before booking.
Ayurvedic treatment is an on-going plan of treatment which differs with each person. You will be given an approximate indication of the length of time required to complete your treatment and an estimate of the approximate cost of the treatment. You may benefit /save costs from booking one of our treatment packages. Any payment taken for consultation appointments that have already ocurred, medicines/herbs already purchased and opened etc cannot be refunded. We are able to refund any unopened products. You are responsible for returning these to the clinic either in person or by post (please use a tracked/signed for service).
If you are in receipt of a Gift voucher, please kindly contact us with your details to schedule your appointment. Vouchers are available from the clinic or can be ordered online and are valid 6 months from the date of purchase and may be used as full or part-payment towards a therapy or a consultation.
Please note, appointments by Voucher, are subject to the same Terms & Conditions/Cancellation Policy procedure as regular bookings (please see above) and you will be required to complete a pre-appointment form.
MEDICAL INFORMATION DISCLOSURE
It is a legal requirement that you disclose all medical information at the time of your initial booking or consultation and you will be required to sign and complete a consent form for treatment. Failng to disclose medical information is could adversly affect your treatment.
Consultations are charged at £60 for an initial consultation (excl. medicines) and Follow ups at £40 (excl.medicines).
Following online (Zoom/Skype) telephone consultatons, medicines may be posted out to you or collected from the clinic, and are subject to a postage & handling fee of £4.95. Payment method accepted are credit/debit cards/PayPal/Bank transfer/online payment upon booking.
Please be courteous to other patients by maintaining a quiet level of conversation.
All mobile devices should be switched off upon entering the clinic.
We will not tolerate any inappropriate comments, suggestions or behaviour and we reserve the right to refuse or discontinue treatment in such cases.
Do you have shower facilities?
No we do not provide shower facilities at Camberley. You are advised to wear old clothing and bring a headscarf. It is beneficial to keep oils on the body for some time after your treatment.
What can we help with?
Our treatment focuses on bringing the mind & body back to balance by balancing the digestive fire and eliminating/neutralising toxins or negative thoughts or emotions. We aim to identify the root cause of any disorder whether being it be emotional or physical (or both) and treat with Preventative & Rejuventative measures. We can help with the following :-
Bowel problems/Digestive disorders
Pregnancy & Fertility
Breastfeeding issues/post-natal care
Gynaecological/reproductive disorders/urinary tract
Menopausal syndrome/menstrual cycle problems
High Blood Pressure
Diabetes (Adult onset)
Obesity/Weight Loss Management
Fibriods/cysts & other gynaceogolical issues
Skin conditions i.e. acne/roseaca/dry/itchy/inflamed skin
Fatigue /low energy/libido
Migraine & Headaches
Joint & Muscle pain
Rejuvenation after post-operation/radio/chemotherapy
Asthma /Allergies/ Respiratory problems
Colds & Flu virus (alleviation of symptoms)
Stress & Anxiety
Counselling for emotional & mental health
Hair Loss/Thinning or dry/scalp infection
REFERRALS & PRIVATE HEALTHCARE INSURANCE
We accept GP referrals or self-referral. You will be required to provide details of your existing healthcare provider.
If you have a private/company healthcare insurance then you can submit your claim form
under the category of Remedial Therapy/Massage.
KEY WORKER DISCOUNTS
We provide 10% discount to ALL key workers off consultations & therapy treatments.
Are there any contraindications to having a therapy treatment?
In accordance to standard Ayurvedic practice, there are a few possible exceptions to having a massage treatment treatment. However, there is no definite rule and it relies on the knowledge/experience of the practitioner to decide on the suitablility of treatment for each individual.
In general anyone experiencing ANY of the following, please advise us prior to booking as it may affect your ability to receive the selected treatment :
Infectious skin condition or skin condition with itching, oozing, redness or hives, scalp infection/dandruff, open cut or wounds, severe bruising, high temperature or fever, cold or flu virus/cough, auto-immune disorder, diabetes (type 12) severe curculatory disorder, heart condition, epilepsy, thrombosis or embolism, recent injujury/surgery/scar tissue, pregnancy or suspected pregnancy.
To avoid disappointment, please check with the practitioner before booking.
Any children under 16 must be accompanied by an adult during treatment and must give signed consent themselves to the therapy treatment.
Medicines are dispensed on a prescription basis and are subject to a consultation and for the use of patients of this clinic only. They are pre-set at the recommended retail cost provided by the provider and will be charged separately from your consultation fee.
There is no definition of the legislation as to what constitutes a practitioner of traditional herbal medicine. It is recommended (in accordance with the AAP UK legislation) and as mentioned above, that all herbal supplements and oils only be used as prescriptions following consultations and are not sold separately. This is in accordance with the UK legislative proviisons for herbal medicines.
Herbal medicines are exempt from licensing requirements providing they are supplied subsequent to private, personal consultation and provided they are produced to traditional standard non industrial methods. No written claims maybe made for the use of these remedies.
All the plants and herbs used in the preparation of Ayurvedic herbal supplements, medicines and oils are sourced from the Indian subcontinent and prepared in Sri Lanka/India by a trusted laboratory. The constituent element for each suppliment, medicine and oil are traceable by the producer to its original source.
The plants and herbs are subject to a strict ecological standard regarding methods of cultivation and harvesting which takes into account the environmental effect of production of supplements for medicinal use.
The plants and herbs are subjected to quality control and laboratory testing for harmful elements, parasites, fungi. The required purity, potency and quality of the supplements, medicines and oils is assured.
The producer and laboratory is a tested, private, specialised company led by Ayurvedic physicians with particular and extensive experience of Dravya Guna or Ayurvedic Pharmacology.
The traditional methods of preparation are carrried out under the strict supervision of experts who are Doctors of Pharmancy (Pharm.D.) and specialised Ayurvedic technicians.
The supplements, medicines and oils are stored in appropriate condiitons untill they are ready for export to ensure they retain their potency and quality.
What is a Shirodhara treatment?
Shirodhara (the sacred oil meditation therapy) is a traditional Ayurvedic technique of pouring liquids or oils over the forehead. It is an ancient technique used in Indian culture for over 5000 years. It is very useful for stress reduction and treating disorders such as depression, anxiety and mental fatigue. It initiates a soothing effect on brain cells throught the periphenal nerves of the forehead going to the brain with calming and soothing energies which help to reduce stress and help with insomnia. The constant flow of liquid tranquiizes and stablizes the mind so the mind becomes serene and calmed. It is considered a restorative therapy for stress, depression, anxiety and all psychosymatic disorders.
On your consultation you will be given a sheet with all information about your treatment. This contains advice for before/after treatment. If you have any further questions, please be sure to ask the practitioner at your follow-up appointment.
Please note : Thiis treatment is subject to an initial consulation with your consultant.
Shirodhara is considered a safe procedure if administered under appropriate conditions. If you have any medical conditions or taking any long term medication, please let us know. Or if you are feeling unwell in any way on the day of your proposed treatment, please inform us.
What are the prices?
Initial consultation (60 mins) £60
Follow up consultation (45mins) £40
Ad-hoc therapy sessions £70/60mins
£30/35 - 30mins (depending on therapy)
£70/60mins (Synchronised two therapists)
Shirodhara + Abhyanga Massage £85/90minutes + oil cost
Treatment Courses - per price quoted online (i.e. Basti/Nasya/Shirodhara/Maharani Express) - subject to change.
Shirodhara course of 3 - Package £199
Pindasveda (Back) Course of 3 - £150
Nasya Therapy (Course of 3) - £120
Abhyanga Course of 3 - £175
(Please see Appointments Section for furtrher booking details/prices) or call us for more information.
What is Panchakarma?
Panchakarma consists of Five works (panch: five, karma : action). It is normally carried out when if a disease becomes chronic and more stubborn or difficult to treat. It is often administered at the end of overall treatment of a patient.
1. Medicated Oil Massage (Snehana/Abhyanga)/Heart Basti/Pindasveda
2. Ingeston of Medication (Ghee)
3. Stomach cleansing ((Virechana) or Purgation (Vamana)
4. Enema (Basti)
5. Shiro Dhara
The process is normally completed over a few weeks if you are staying abroad and is carried out by panchakarma technicians/nurses in the prescence of a qualified Ayurvedic doctor.
In the UK, we offer a mini-Panchakarma detox which lasts for 3 successive days.
You are able to attend the sessions daily or there is the option to stay in local accommodation opposite to the clinic.
Daily sessions will be 3 -4 hours in duration.
At the moment, we are not offering 'the full Panchakarma sessions due to our doctor being unavailable. However, we are able to offer a revised service including: Shiro Dhara,Heart Basti, Pindasveda and Abhyanga over a 3-day period at a reduced cost.
Please contact us if you would like further details.
Do you provide training in Ayurvedic massage ?
We are a CMA (Complimentary Medical Associaition) Registered Training School Member.
Please contact us for further details regarding our courses..